Service Support

After-sales Service

For quantity, MPN, packing, transport or quality issues, preserve the original condition and report through the order.

Information to provide

Information	Details
Order	Order number, contract reference and item line
Product	Brand, full MPN, quantity and date-code label
Evidence	Outer carton, inner packing, label, product and issue images
Issue	Discovery time, symptoms and actions already taken
Test data	Conditions, results and applicable reports for performance issues

Preserve goods and packing and submit complete information.

Check contract, dispatch, logistics and inspection records.

Arrange supporting checks by issue type.

Handle according to evidence, contract and applicable rules.

Note: Unapproved disassembly, processing, return or disposal may affect assessment.

Start support from the corresponding order.