Purchase Guide
Frequently Asked Questions
Common answers about ordering, review, contracts, payment and export delivery.
Orders and pricing
| Question | Answer |
|---|---|
| Are online stock and prices final? | No. Final availability, price and lead time follow review and the formal contract. |
| Can I pay immediately after submission? | No. Wait for approval and a formal contract. |
| Can I upload a complete BOM? | Yes. Matching and alternatives require confirmation. |
| Can an order be changed or cancelled? | Request support before fulfillment; feasibility depends on review, sourcing and contract status. |
Delivery and after-sales
| Question | Answer |
|---|---|
| When will the order ship? | After payment, goods and export documents are ready; timing follows the contract and order notice. |
| Who handles customs and import taxes? | The trade terms and contract define responsibility. |
| What if goods arrive with an issue? | Preserve packing and labels and report the MPN, quantity and issue through the order. |